When are all North American clients moving to Bluehaven?
Overnight on March 30th, 2020. You will have the new interface on March 31st!
How is the project creation experience changing?
The flow of how you create projects now happens directly on the project page, allowing you to see how the page looks as you build it. You will now add, edit and manage your feedback tools directly from the project page, eliminating multiple clicks in the process. Listening widgets can now be added directly from the project page, allowing you to easily update and manage content with less clicks.
Did you take away any functionality?
Nope! We did not take anything away. We did make some aesthetic improvements and move a few things around, though!
How do I get help?
Live chat and emailing firstname.lastname@example.org will be the quickest way to get answers to your questions + resolve issues.
Be sure to include screenshots whenever you can. The more information you can provide in your initial contact, the better the support team will be able to help you!
If you are still in need of help after speaking with support, email your engagement manager!